By Angela Nwanodu

For many Ndi Anambra, accessing government services often begins with questions like: How do I pay my taxes? How do I obtain a Certificate of Occupancy for my land? How do I register my business in Anambra? I need to see a doctor; can I access healthcare services online? Finding answers to these questions should not require unnecessary delays, multiple visits to government offices, or uncertainty about where to begin.

This is the idea behind SmartGov, a smart digital platform where Ndi Anambra can simply ask questions about government services, receive instant and accurate responses from an intelligent assistant that understands their needs, and get guided access. SmartGov brings government services closer to Ndi Anambra through a simple conversational experience.

The platform was built around citizen self-service, empowering residents to access information and navigate government services independently, anytime, and from anywhere. Whether seeking information about taxes, land services, business registration, healthcare or other government services, SmartGov provides a simpler way for Ndi Anambra to find the right information and take the next step.

Using SmartGov is simple. Users only need to ask a question about any government service and the platform’s intelligent assistant called “NORA” processes the request using verified government information sources, before providing accurate and actionable information, including direct links where available.

Through this approach, technology is helping to reduce barriers between government and the people while creating a faster and more responsive service experience. SmartGov reflects Anambra State’s continued commitment to using innovation and digital solutions to improve public service delivery and support Governor Chukwuma Soludo’s vision of a digitally driven State.

According to the Managing Director/Chief Executive Officer (MD/CEO) of the Anambra State ICT Agency, Mr. Chukwuemeka Fred Agbata, “SmartGov is part of our broader e-governance efforts aimed at making government services more accessible, efficient, and responsive to Ndi Anambra.

“Digital transformation is not just about adopting technology; it is about using innovation to improve the way government delivers services, engages with the people, and creates a better experience for every residents.

“We encourage Ndi Anambra to explore the platform and share their feedback via “https://smart.anambrastate.gov.ng/feedback”. Continuous feedback will help us to continue improving SmartGov and ensure it better serves the needs of Ndi Anambra,” he said.

Angela Nwanodu writes from the Ministry of Information and Value Reformation, Anambra State

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