By Angela Nwanodu
Anambra State has taken another significant step in its digital transformation journey with the launch of the Digital Anambra Handbook and NORA, its AI-powered digital assistant.
The unveiling, held on November 12, at the Anambra State ICT Agency Conference Room, Light House, Awka, was themed; Anambra, Unlocked.
The Digital Anambra Handbook consolidates 35 digital platforms, including 19 online service portals, providing residents with a central resource to discover and navigate government services.
Speaking at the event, ICTA Managing Director and Chief Executive Officer, Chukwuemeka Fred Agbata, said NORA emerged from year-long efforts to build an AI system understanding Anambra’s government, people, institutions and unique context.
He described NORA as a state-owned AI-powered assistant designed to provide e-governance support, deliver verified government information and guide residents through available digital services.
Agbata explained that NORA can help users locate schools and health facilities, access government programmes and understand how to pay taxes, levies and other government-related charges.
Available round-the-clock, NORA communicates in English, Igbo and Pidgin, broadening access. Agbata noted that it remains a work in progress, with continuous updates to improve accuracy and usefulness.
The live demonstration wowed attendees as NORA welcomed participants, answered questions, navigated the handbook and directed users towards human assistance for sensitive matters, including reporting child abuse.
With the Handbook and NORA unveiled, Anambra is making its digital ecosystem easier to discover, navigate and access, extending its vision of technology-driven, citizen-centred governance. Anambra’s digital world has been unlocked.
Angela is of the Ministry of Information and Value Reformation, Anambra State.
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